Good Luck!

It’s like someone saying: There is a coin at my house. It is worth $1,400. It could be in the yard, the house, the engine of the lawnmower, the attic, basement or garage. Maybe even in the car.  I’m not going to tell you what it looks like… good luck!

In May, UNC informed me that I owed $1,400 for health insurance for Michelle for the Spring semester that had just ended. Apparently if you don’t have insurance, you are required to purchase theirs. I said, “No, I don’t owe you. We didn’t use your insurance.”  They told me, “You didn’t click the Waive Insurance Button so you do owe us.” I said, “I would like a face-to-face meeting with Chancellor Guskiewicz to discuss this matter.”

I feel like they’re playing dirty pool. They automatically charge you $1,400 for about three months of health insurance on your semester invoice (which is about $400 more than I pay through work for five kids!). If you don’t review the invoice line by line, you don’t even know there is an insurance charge! You can opt out of it, if you find the coin (well the Waive Insurance Button).

It’s like Netflix saying we’re gonna charge you $2,800/year to watch Seinfeld unless you opt out (even if you don’t watch Seinfeld). Oh, and good luck opting out – it ain’t easy.

Apparently I checked the box for the fall semester likely assuming it was for the year. I deducted the $1,400 from my payment for spring semester after reviewing my invoice but I didn’t click the box. They shared that they sent me email reminders monthly that I owed them money, but when the Cashier went back to check, she could tell they had not been opened. Probably a firewall issue on my part (not their fault).

They sent me directions on how to waive for the upcoming semester. I had to log into two different sites, find two user names and passwords, and navigate approximately six screens to find the magic button which was a popping light gray you had to scroll to at the bottom of the page. Oh yeah, then I had to log into my insurance web site, download proof she was covered and upload it for UNC.

They did not let me meet with the Chancellor. However, I wrote a formal letter of protest, they checked to see that we did not ever use the insurance and realized the emails had not been open so they credited the account. I received a strong reprimand and a warning they would never credit my account for anything again in my lifetime regardless of my story.

Oh – I can assure you they won’t have to. I’ll be clicking the button!

Imagine how many people are out there paying for stuff they have no idea they are paying for! Imagine those who don’t fight it like I do? Imagine if you can’t easily navigate technology (well apparently that is me), you’re screwed!

Taking advantage of the masses. I don’t like it.

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2 Comments

  1. Christopher Kashap

     /  August 3, 2022

    Clicked here to comment…

    College is a rip off through and through. Your story adds another dimension: bilking in their billing.

    Reply

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